FAQ

Are there any fees for registering or setting up?

Never! Not only are there no setup or member fees, but unless you use our Pay-Per-Use system, there are no fees at all. Use us as little or a much as you like!

If I have my own carrier account, can I still use CGI?

Yes! CGI can also help be your liaison with the carrier. Our membership accounts have no setup, annual or member fees! Using our Pay-Per-Use solutions allow you the freedom to use us as little or as much as you like.

If I have an account why wouldn’t I just insure through the carriers directly?

FedEx will generally limit its coverage on jewelry to $500 and UPS Capital’s policy has fairly substantial shortcomings when covering high-value items. As shown below in their Tariff:

UPS General Tariff, Item 460 - Shippers are prohibited from shipping articles of unusual value via UPS. Articles of unusual value shall be deemed to include, but are not limited to:

(1) Coins (except pennies and nickels, and except proof and mint sets of United States coins tendered by United States mints of a face value not to exceed $2.41), currency, postage stamps, negotiable instruments, money orders, unset precious stones, industrial diamonds, human remains, and works of art.

(2) Any article which contains more than fifty percent by weight of gold silver or platinum or any combination thereof in raw form, bullion, balls, bars, grains, strip, sheet, wire, chain, ingots and the scrap of these metals.

(3) Any package having a value of more than $50,000. UPS will not be liable for any loss of, or damage to, articles of unusual value.

I have block insurance coverage. Why would I use CGI?

Yes.

  • Unders/Overs/Deductibles – While block policies are great for the bulk of coverage you’ll need, there are some places where CGI can help. While some elite policies carry no deductibles, most affordable policies do. Merchants are then hampered with shipping packages valued up to their deductible amount; uninsured. CGI’s affordable pay-per-use system can provide stop gap coverage for any packages that fall within the deductible amount, as well as those that are valued over the block policy maximum.
  • Carrier Discounts – Block policy holders can also take advantage of our carrier volume discounts. Let one of CGI’s friendly sales staff custom design rate discounts specifically tailored to your needs.
  • Liability & Premiums – Less liability means lower block policy premiums. Our system is specifically designed to mitigate loss and keep our members supply chain moving.

What tools does CGI use to manage my logistics?

Our value-added risk mitigation solutions are the foundation of our comprehensive services, but there is a wide spectrum of features and policies that we’ve designed to protect our members.

  • Real-time in-transit tracking
  • Parcel manifests & direct signature confirmation
  • Quarterly performance reviews to insure you’re savings are inline
  • Risk management consulting & documentation
  • Expedited, friendly and easy claims handling and processing
  • Shipment auditing & carrier performance

Can I ship internationally?

Absolutely. CGI will ship packages to and from almost anywhere in the world. CGI coverage limits are higher than most of our competitors and reach just as many locations.

I’ve never heard of CGI. How can I be sure they’re secured?

CGI is insured by Axa S.A., the world’s largest insurer in net written premiums.

Back